Terms & Conditions

This section sets out the terms and conditions under which we conduct our business.

Alpha Contracts Leasing Ltd are authorised and regulated by the Financial Conduct Authority. Not all the business we undertake is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 671136. We are permitted to act as a Credit Broker. It is important to state that we are a credit broker and not a lender.

You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0845 606 1234.

Our company VAT number is 687 6956 52 & we also trade as Alpha Contracts

Trade Body

We are members of the BVRLA (British Vehicle Rental & Leasing Agency). You can check this on the BVRLA website, our membership number is 967.

Our Services

We offer our services to you which include:

Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)
We are not linked to any of our lending panel members.
We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.
Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.

Use of Alpha Contracts website

This website is owned and managed by Alpha Contracts and our website is subject to these Terms & Conditions.

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by our Terms & Conditions. Such use constitutes acceptance of these Terms & Conditions, thereby establishing a legally binding agreement between you and Alpha Contracts.

In the event that you proceed to order a vehicle through Alpha Contracts, you will be required to expressly accept our Terms & Conditions as part of the ordering process.

Should you disagree with any part of our Terms & Conditions, you must immediately cease all use of the Alpha Contracts website.

We reserve the right, at any time to change our Terms & Conditions which will become effective immediately upon posting to the website. Any use of ‘us’ ‘our’ and ‘we’ means Alpha Contracts. Any use of ‘you’ means the user of the website.

Information on our website

All IP (Intellectual Property) rights relating to any website text or information, any design within the website, source code, software and all other material relating to our website are owned by Alpha Contracts unless acknowledged by us. You are not permitted to alter, reproduce, or copy any of the content of our website without explicit prior consent from us. At no point does any information found in our Terms & Conditions constitute an agreement to copy of use any of the information found on our website.

Any website is vulnerable to vandalism and us such we do not accept any responsibility for any information shown because of this sort of action.

Quotations

We will quote figures based on our funders cost of funds. We will conduct a fact find so that we are able to tailor the most suitable quotation to meet your demands and needs. The funder has the right to change or decline these quotes on receipt of the full proposal.

Quotations are valid for 14 days from the date of issue unless otherwise specified. Figures shown are subject to manufacturer's and or dealer price changes, fluctuations in interest rates or changes in Government legislation. These are outside of our control. Manufacturer lead-times do fluctuate and delays are beyond our control. We will keep you updated on a regular basis on the status of your order.

Mileage is shown as either contract annual mileage or total contract mileage depending upon the funders, i.e. from the 12 month period from the date the leasing period started. If you exceed the total annual mileage at the end of the lease period, the leasing company will charge a fee for each extra mile over this total.

Early Termination

In the event of an early termination of a contract hire agreement, there are likely to be early termination charges payable. This will be a figure charged by the respective leasing company in relation to terminating the contract mid-term and collecting the respective vehicle. In this event you can request this figure in writing. The early termination figure will not negate any pro-rata excess mileage charges to that point, or damage rectification costs.

You should only enter into a finance agreement if you are totally comfortable that you are able to afford the monthly payments and financial commitment.

End of Lease/Damage recharge

At the end of the lease term, the car is collected by the leasing company. You'll need to ensure the car is in good condition and within the agreed mileage limit to avoid any additional charges. A comprehensive guide to the condition a vehicle should be returned in can be found in the BVRLA fair wear and tear guide.

Vehicle ownership

During the lease the vehicle will be owned by and registered to the finance company. You will not own the car at the end of the lease.

Your Responsibilities In order for us to fulfil our responsibilities to you, you must:

Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements
Comply with the terms and conditions of any agreement we arrange for you
If you are aware of any circumstances or facts that could affect your application then it is your responsibility to bring these to our attention.

Some of our special offers may be based on PRE-REGISTERED vehicles. Where a vehicle is pre-registered it is offered with the balance of manufacturer’s warranty from the actual date the vehicle was registered. In some instances, this may be shorter than the length of your chosen lease contract.

If you have not opted to have the servicing/maintenance provided by the leasing company then you are responsible for servicing the vehicle in accordance with manufacturer's recommendations we call this customer/driver maintained.

The vehicle must be returned to the leasing company in a roadworthy state. Tyre's must be at or above the legal limit.

If you need clarification of this please ask for a copy of the BVRLA (British Vehicle Rental Leasing Association) guide which can be provided upon request. The vehicle must have a valid MOT certificate if required. The cost of the MOT test is your responsibility if the vehicle is customer, driver maintained. If you do not return the vehicle in a roadworthy state in accordance with the BVRLA guide, you may be charged for remedial/cleaning/upkeep work by the leasing company.

The prices notified to you by us include VAT if personal leasing, do not include VAT if business leasing, include the delivery cost (unless specified) by the dealer to your chosen UK mainland destination, and includes number plate, Road Fund Licence (if applicable) and Vehicle Registration Charge. Should the rate of VAT change at any point between the acceptance of an order by Alpha Contracts and the termination of your lease, monthly rentals will be adjusted accordingly.

Finance is subject to status and to persons over 18 years of age only. Underwriting guarantees/indemnities may be required. For purchase plans, the Optional Final Payment plus any other applicable fees may apply in order to own the vehicle at the end of the agreement.

If you are an Individual, Sole Trader or Partnership with less than 4 Partners you will need to complete a cooling off period prior to taking delivery of your vehicle. You will be requested to send in two proofs of identification (gas/electric/council tax/water bill) dated within the last 90 days and photo card of your Driving Licence for a particular partner/s as specified.

If you for any reason fail to be cleared for finance with the leasing provider we will discuss this with you prior to applying for funding with a different company. An additional application will mean an additional footprint on your credit file.

Vehicle Specifications and Information

All vehicle specifications and information presented on our website are provided by vehicle manufacturers to CAP (a third party) and subsequently adapted by us for display on our website. While we endeavour to ensure the accuracy of all information, it should be regarded as indicative only. Customers are advised not to solely rely on this information for making decisions regarding the hire, lease, or purchase of a vehicle, but should instead verify the details with the manufacturer or a franchised dealership directly.

Alpha Contracts Leasing Ltd disclaims all liability for any inaccuracies in the information available on the website and will not be held responsible for any loss or damage resulting from reliance on information contained on our website.

Manufacturers reserve the right to change the specification of a vehicle order due to model year changes or component shortages. Alpha Contracts Leasing Ltd cannot accept liability or offer compensation for any changes in specification that may arise after the order has been placed.

Any images shown or used on our website are for illustration purposes only.

Some diesel vehicles will be fitted with a Diesel Particulate Filter (DPF).Please ensure that a vehicle fitted with a DPF meets your requirements.

Technical data on the website for Electric Vehicles (EV’s) is the WLTP data provided via the vehicle manufacturer to CAP. Please be aware that data such as “vehicle range” may be impacted by weather conditions and driving style. Alpha Contracts Leasing Ltd accept no liability for variances in actual performance from the manufacturers stated data. Independent research should be conducted prior to deciding to lease an EV.

Please note that the CO2 and P11D values shown / quoted are intended as a guide and are subject to changes by the manufacturer and / or additional options added to the vehicle. The CO2 figure shown is based on data provided by the manufacturer for the basic model of the vehicle. It is essential to be aware that if the CO2 figure changes, it can also impact the Benefit in Kind (BIK) tax and Vehicle Excise Duty (VED) payable for the vehicle. All CO2 figures and associated information, including BIK tax and VED, are offered solely for informational purposes. Cars with a final P11d value (confirmed upon registration) of more than £40,000 will incur additional VED charges. If the P11d value changes to over £40,000 between order and delivery, this will impact your contract charges which will be re-charged to you.

Plug in Hybrid Vehicles (PHEV) – Vehicle Benefit in Kind (BiK) can depend on the zero-emission range of a plug-in hybrid vehicle. Please speak to your account manager or check the respective manufacturer’s website if you require further clarification.

You are responsible for registering your vehicle if a ULEV or LEV (low emitting vehicle) with the DVLA for any waiver of fees, for example, the London Congestion Charge and with the Dart charge for using the Dartford Crossing. If you fail to register and receive a fine the leasing company will charge the cost of the fine and an administration fee.

If you receive any traffic infringement penalties you are responsible for paying them directly to the authority concerned. If any fines are forwarded to your leasing company, they will settle the fine and recharge this to you with an additional administration fee.

Prices Shown

Business leasing prices shown exclude VAT.

Personal leasing prices shown include VAT.

All prices shown on the website are for illustration purposes only and are not an offer to you. We will supply you with a correct quotation at time of ordering for acceptance by you.

In the event of a cancellation of your order you may be charged a fee by us but only if we incur a cancellation fee charged by the supplying dealer

End of contract:

It is your responsibility to contact us to arrange collection of your vehicle prior to the end of the agreement. The leasing company will not automatically collect the vehicle. You will be charged if you retain the vehicle past the end of the agreement.

Excess mileage charges will apply if you exceed your total contract mileage at a rate set by the Leasing Companies

Will you have to pay for our services? Alpha Contracts Leasing Limited charge £208.33 plus vat. Including vat £250.00 vehicle sourcing fee to be paid at the point of ordering the vehicle. This is not part of the initial payment and therefore is non-refundable. It takes time and effort by our dedicated team to successfully obtain your chosen vehicle and arranging the finance. The vehicle sourcing fee goes towards covering the cost for this. Alpha Contracts Leasing Limited will retain this fee in the event of a cancellation. Please note some of our lenders may also charge an administration fee to set up your agreement.

Cancellation Dependent on where you sign your Agreement you may have cancellation rights, if these apply to you, they will be clearly detailed on your Pre-Contract Agreement. Our processing fee does not constitute part of your credit agreement, it is not subject to a refund under the Consumer Contracts Regulations. Alpha Contracts Leasing Ltd will retain the sourcing fee, as this payment is for the service, we provided to you.

Delivery: Delivery timescales are provided to you by Us as an indication only and whilst we will use reasonable endeavours to ensure that any timescales for delivery are met, we will not be liable to you for any Loss arising out of late delivery. For the avoidance of doubt a late delivery date does not entitle the customer to cancel an order.

Commission Disclosure: We will disclose any potential commission we earn In-line with legislation, FCA & funders requirements to meet our regulatory obligations.

Conflicts of Interest If through exceptional circumstances Alpha Contracts Leasing Ltd or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out. A copy of our Conflicts of Interest Policy is available on request.

Treating you Fairly We always aim to treat you fairly. This means that we will always endeavour to:

Conduct our business with due skill, care and integrity
Never put ourselves in a position where our primary duty to you is compromised
Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
Be transparent in the matter of our remuneration
Respect your confidentiality

Complaints If you wish to register a complaint, please contact the Complaints Officer in writing at Alpha Contracts Leasing Ltd, Stable View, Horton Road, Hackleton, Northamptonshire NN7 2AW. Our internal complaints procedure is available on request

Consumer rights – finance agreement cooling off period

Statutory cooling off periods relating to regulated finance agreements are in place for all vehicles. Please note that vehicles will not be delivered until the cooling off period has expired (14 days from the date of your signing the finance agreement).

Our cancellation policy If you cancel between signing your order and taking delivery of the vehicle, then our policy is NOT to charge a cancellation fee. However, if you have placed an order for a vehicle made to your individual specification, we will charge a cancellation fee if one is enforced upon ourselves by the supplying dealer. This policy would have been communicated to you on the initial vehicle order.

Data Protection and Confidentiality We are registered under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

All customers’ records are treated as private and confidential and Alpha Contracts Leasing Ltd therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to: Data Controller, Alpha Contracts Leasing Ltd, Stable View, Hackleton, Northampton, NN7 2AW

We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2007.

Complaints Procedure

It is our aim to provide and extremely high standard of service to every client that we have. It is very important that any complaint you may have is directly sent to us as soon as possible so that we can work to resolve the problem in an agreeable fashion.

If you have any kind of complaint, please either contact us in writing or via email with the following information:

Full name and contact information.

Your agreement details.

Full details of your complaint

What you would like us to do to help the situation

Copies of any relevant paperwork