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Fair Wear and Tear Guide

Returning vehicles need not be complicated. We will come to the address of your choice at a time most suited to you. 

When a vehicle starts approaching the end of contract, or in the event that you need to return a vehicle, you can contact your dedicated Client Services team to arrange a collection. To organise a return you will need the following information when speaking to us:

  • Collection address 
  • Relevant contact details e.g office/home/mobile telephone numbers and e-mail address 
  • Preferred date/s for vehicle collection (Mon-Fri) 

Once you have spoken to us confirming the return of a vehicle, our collection specialists will contact the person handing back the vehicle to confirm the appointment or advise if a new time needs to be organised. On the day of the collection our specialists will arrive, at the venue you specified, and undertake a general appraisal of the vehicle. Before leaving they will share the result of the inspection with the driver and request that they sign any relevant paperwork. 

Please note - The general turnaround time for collection of a vehicle is between 48/72 hours. Before starting the process of returning a vehicle we recommend that you or your driver reviews the Fair wear and tear policy (download here) in order to ensure the vehicle is returned in the condition stipula30/06/2014ted in your contract