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BVRLA Leasing Broker Code of Conduct

BVRLA leasing broker members agree to abide by the following principles: 

1 To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products. 

2 Not to misrepresent any information about their products or services. 

3 To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this Code of Conduct. 

4 To understand and comply with all rules and regulations relating to the service or product provided. 

5 To provide customers with the information they need to make an informed decision about the product/service offered. 

6 To operate from an established place of business that is maintained to a professional standard. 

7 Not to use any advertising material containing misleading or inaccurate statements and to comply with the codes and standards set by the regulators. 

8 To resolve customer complaints according to the standards set out in this Code of Conduct. 

9 To ensure that employees, where appropriate, are adequately trained to a standard that enables them to adhere to this Code of Conduct. 

10 To display the BVRLA logo. 

Alpha Contracts Leasing Ltd are a credit broker and not a lender and offer credit from a limited panel of lenders. We are authorised and regulated by the Financial Conduct Authority. Registered No : 671136

Registered in England & Wales with company number : 03665973 | Data Protection No : Z5055488 | VAT No : 687 6956 52

Registered Office : Park View, Upton Lane, Upton, Northampton, NN5 4UX

Disclaimer: All images shown are for illustration purposes only and offer an approximate replication of the vehicles offered and may vary due to product updates or enhancements.

Copyright © 2020 Alpha Contracts Leasing Ltd, All rights reserved.

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