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BVRLA Leasing Broker Code of Conduct
BVRLA leasing broker members agree to abide by the following principles:
1 To provide clear pricing for all products and services sold via any sales channel, printedor digital, which promotes a member’s products.
2 Not to misrepresent any information about their products or services.
3 To behave at all times with integrity and ensure that any agents working on their behalfalso follow the standards set out in this Code of Conduct.
4 To understand and comply with all rules and regulations relating to the service orproduct provided.
5 To provide customers with the information they need to make an informed decisionabout the product/service offered.
6 To operate from an established place of business that is maintained to a professionalstandard.
7 Not to use any advertising material containing misleading or inaccurate statements and tocomply with the codes and standards set by the regulators.
8 To resolve customer complaints according to the standards set out in this Code ofConduct.
9 To ensure that employees, where appropriate, are adequately trained to a standard thatenables them to adhere to this Code of Conduct.
10 To display the BVRLA logo.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01604 756620
Alpha Contracts Leasing Ltd
Alpha Contracts Leasing Ltd are a credit broker and not a lender and offer credit from a limited panel of lenders. We are authorised and regulated by the Financial Conduct Authority. Registered No : 671136
Registered in England & Wales with company number : 03665973 | Data Protection No : Z5055488 | VAT No : 687 6956 52
Registered Office : Ground floor, 2 Duncan Close, Moulton Park, Northampton, NN3 6WL
ALL CALLS ARE RECORDED FOR TRAINING AND MONITORING PURPOSES
Copyright © 2019 Alpha Contracts Leasing Ltd, All rights reserved.