BVRLA Leasing Broker Code of Conduct

BVRLA Leasing Broker Code of Conduct

BVRLA leasing broker members agree to abide by the following principles:

1 To provide clear pricing for all products and services sold via any sales channel, printedor digital, which promotes a member’s products.

2 Not to misrepresent any information about their products or services.

3 To behave at all times with integrity and ensure that any agents working on their behalfalso follow the standards set out in this Code of Conduct.

4 To understand and comply with all rules and regulations relating to the service orproduct provided.

5 To provide customers with the information they need to make an informed decisionabout the product/service offered.

6 To operate from an established place of business that is maintained to a professionalstandard.

7 Not to use any advertising material containing misleading or inaccurate statements and tocomply with the codes and standards set by the regulators.

8 To resolve customer complaints according to the standards set out in this Code ofConduct.

9 To ensure that employees, where appropriate, are adequately trained to a standard thatenables them to adhere to this Code of Conduct.

10 To display the BVRLA logo.